Terms and Conditions
Article 1 Definitions
1.1 In these general terms and conditions, the following terms are used in the following meanings, unless explicitly stated otherwise:
- Nirvino.Be: the user of the general conditions;
- Customer: a counterparty in whose contract and for whose account products are delivered;
- Agreement: the agreement between Nirvino.Be and the Customer;
Article 2 Applicability
2.1 All offers, orders and agreements of Nirvino.Be to the exclusion of any other general terms and conditions these Terms and Conditions (hereafter: Conditions) apply.
2.2 All rights and claims, as stipulated in these Terms and Conditions and in any further agreements on behalf of Nirvino.Be, are also stipulated for the benefit of intermediaries and other third parties engaged by Nirvino.Be.
2.3 Accepting an offer or placing an order implies that the Customer accepts the applicability of these Terms and Conditions.
2.4 The provisions of these Conditions can only be deviated from in writing, in which case the other provisions remain in full force.
2.5 Nirvino.Be reserves the right to amend or supplement these terms from time to time.
Article 3 Offers and formation of agreements
3.1 Offers are valid while stocks last.
3.2 Nirvino.Be can not be held to its offers if the Customer, in terms of reasonableness and fairness and generally accepted views, should have understood that the offer or a part thereof contains an obvious mistake or error.
3.3 A composite quotation does not oblige Nirvino.Be to deliver part of the goods included in the offer against a corresponding part of the stated price.
3.4 Offers do not automatically apply to repeat orders.
3.5 Information, images, announcements verbally, by telephone or by e-mail and statements etc. with regard to all offers and the most important characteristics of the products are as accurately as possible (again) given or done. However, Nirvino.Be does not guarantee that all offers on products are fully in accordance with the information provided. Deviations can in principle not be a reason for compensation and / or dissolution of the agreement.
3.6 An agreement is concluded at the time that an order confirmation is sent by e-mail to the e-mail address specified by the Customer.
3.7 Nirvino.Be is entitled to refuse orders or orders or to attach certain conditions to the delivery, unless expressly provided otherwise. If an order or order is not accepted, Nirvino.Be will inform you as soon as possible after receipt of the order.
3.8 Nirvino.Be does not supply wine products to persons under the age of 16. By ordering these products, the Customer declares that he has at least the stated age.
Article 4 Prices
4.1 The prices mentioned on the website of Nirvino.Be include VAT.
4.2 For the products the prices are used as stated on the website of Nirvino.Be subject to price changes and typing errors. Nirvino.Be has the right to inform the Customer about price errors for delivery or acceptance.
4.3 The products of Nirvino.Be are delivered at the prices on the date of the order.
4.4 Nirvino.Be reserves the right in special cases to deviate from the prices stated on the website in favor of the Customer.
Article 5 Termination of the agreement
5.1 Right of withdrawal: the Customer is entitled to return the order (or part of it) within 7 working days after delivery without stating reasons. Condition is that the original invoice is sent, that the item is not damaged and that it is still in its original packaging when it arrives at the warehouse. A possible seal may therefore not be broken. The Customer must notify the return shipment in advance. This can be done by e-mail ([email protected]). Not registered shipments will not be reimbursed. After accepting the complaint, the Customer will receive the total purchase amount within 30 days at the latest. In the case of return shipment, the shipping costs are at the expense of the Customer.
5.2 Nirvino.Be reserves the right to refund only part of the amount or to refuse the return shipment in full if there is a reasonable suspicion that the products have already been used or have been damaged by the Customer after receipt.
Article 6 Delivery
6.1 Unless otherwise agreed, delivery is made from stock. Nirvino.Be is not responsible for any delay that occurs during delivery due to the logistics partner (s) engaged by Nirvino.Be.
6.2 If the Customer refuses the purchase or is negligent with the provision of information or instructions, necessary for d